Before submitting a complaint related to problems with certified health IT products, start by contacting the product's developer or vendor. If the developer/vendor is unable to resolve the issue and you think the issue relates to the product’s certified capabilities, then contact the appropriate ONC-Authorized Certification Bodies (ONC-ACBs) which should be able to work with you and the developer to resolve most issues. If you have contacted the vendor or developer as well as the ONC-ACB and still have outstanding issues, please submit your complaint via the Health IT Feedback Form.

Additional information regarding the Health IT Complaint Process can be found